eQtickets boasts a world class call centre backed by Cisco’s UCCX platform. With a focus on providing sophisticated customer interactions, the call centre operates 24 hours a day with agent assisted and self-service options available.
 

Agent Assisted

• A team of expert ticket sales and customer care agents, headed by Vincent Nhubunga, are available to assist with all customer care, ticket sales and support calls.

• Consumers can speak to an agent to buy tickets, gather event information, check their account details, change tickets and lodge compliments or complaints.

• Event organisers and promoters can check their event sales performance, request sale reports and edit account settings.

Self Service

• Self-service, using Interactive Voice Response (IVR) technology, allows customers and consumers to use the eQtickets call centre without the need to speak to an agent. IVR permits one to interact with the system by means of voice commands or touch tones.

• Consumers are able to book tickets, check their loyalty points balances and lodge complaints or compliments.

• Event organisers or promoters can check ticket sales performance and follow up on account information.